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PARIS CONNECTION TERMS & CONDITIONS

The placing of a reservation denotes an acceptance of the below terms & conditions

SECTION 1 – TRANSFERS
SECTION 2 – TOURS
SECTION 3 – GENERAL (applies for both transfers & tours)

SECTION 1 – Transfers

Waiting time – airports
There is no charge for the first hour wait, thereafter charges are as follows:

  • Small vehicles (under 15 seats) 45 euros per 30 minutes
  • Medium vehicles (16 to 40 seats) 50 euros per 30 minutes
  • Large vehicles (41 to 80 seats) 55 euros per 30 minutes

Waiting time – all other locations (train stations, hotels, conferences etc)
There is no charge for the first 15 minutes wait, thereafter charges are as follows:

  • Small vehicles (under 15 seats) 45 euros per 30 minutes
  • Medium vehicles (16 to 40 seats) 50 euros per 30 minutes
  • Large vehicles (41 to 80 seats) 55 euros per 30 minutes

Delays
In the event of a delay, the client must notify Paris Connection. Paris Connection will do their utmost to assist delayed clients, however changes to pick up times are subject to availability & extra charges may apply. If clients are delayed & do not notify Paris Connection, we cannot guarantee that the driver / guide will be able to wait for you.

Cancellation charges

  • Vehicles under 15 seats

From 48 – 72 hours before the service: 50% due
Less than 48 hours before the service: 100% due – no refund

  • Vehicles between 16 & 80 seats

Less than 14 days before the service: 100% due – no refund

Cancellations must be notified in writing

Luggage allowance
Luggage allowance is 1 suitcase (20kg) & 1 hand luggage per person. Transportation of excess or oversized luggage must be signalled in advance & may result in a supplementary charge. Any luggage over & above the allowance that has not been pre-declared is the client’s responsibility. For transportation of specific items such as golf clubs, skis, bikes, musical instruments etc, Paris Connection must be notified in
advance, extra charges may apply.

SECTION 2 – Tours & Excursions

Reservations are essential for all tours. Services are subject to availability, to avoid disappointment, please book early. Prices include all services mentioned in each tour description. Paris Connection reserve the right to cancel or change tours without prior notice if client comfort or safety is at risk

Tour duration & delays
In the event of delay, the client must notify Paris Connection as soon as possible. Lateness caused by clients may result in an extra charge and / or shortening of the tour duration. Tour start times & durations are given as an indication. Chauffeur Guides will use every reasonable means to ensure that timings are respected, occasionally during rush hour, there can be short delays.

Cancellation fees
– For groups of 1 to 8 clients:
Less than 5 days: 50% of total amount due
Less than 4 days: 75% of the total amount due
Less than 3 days: 100% of total amount due, no refund
– For groups of 9 clients & more:
Cancellation charges depend on the type of service booked details will be communicated on the booking form.

Luggage
Clients participating on tours are not expected to travel with luggage, unless it is a Paris airport layover tour or has been pre-arranged at the time of booking.

SECTION 3 – General Conditions

Reservations
Advance reservations are essential, services are subject to availability, to avoid disappointment, please book early. Reservations are confirmed once payment has been received.

The client must communicate & ensure that all information required for the booking is correct (number of clients, addresses, flight numbers, pick up times etc). Any amendments to the request may result in a change of price.

Method of payment
Paris Connection accept payment by:

  • credit card – visa, mastercard & amex
  • bank transfer
  • cash payment (not available for all services)

Payment conditions
The client is responsible for ensuring the due date for payment is respected. Services that have not been paid will be automatically cancelled, unless specific arrangements have been made.

Security
Paris Connection, suppliers & partners reserve the right to cancel or change services with prior notice if the comfort or security of clients is at risk.

Paris Connection cannot be held responsible in the event of industrial action or strikes, compliance with requests from the police, exceptional weather conditions, electronic (email, internet) failure, reservations that have been made showing incorrect details, flight numbers, dates etc.

Interruption of the service
If the client decides to interrupt the service, no reimbursement will be made

Vehicles
All vehicles are strictly non-smoking. No food or drink is allowed to be consumed on board (with the exception of water). Paris Connection reserve the right to refuse services to rude or offensive clients. Any damage or dirtying of the vehicle caused by a client will result in a charge to cover valeting fees or repairs.

Luggage responsibility
Clients are responsible for their personal belongings, Paris Connection cannot be held responsible for any lost or stolen property, or items left on the vehicle.

Subcontractors & external suppliers
Paris Connection reserve the right to use subcontractors & external suppliers

Customer service
Complaints must be made in writing to the head office within 8 days of the service. Head office: Paris
Connection SARL, 62 avenue Franklin Roosevelt, 77210 AVON, France

Paris Connection
Paris Connection Head Office, 62 avenue Franklin Roosevelt, 77210 AVON, France, Siret 453 049 454 000
29, TVA Intra 884 530 494 54
Paris Connection SARL is a passenger transport company, registered in France:

  • Ministry of Transport Licence number: 2004/11/0000804, National & International Passenger
  • Transport Professional Capacity Certificate: EV11 04 00123
  • Tourism & Travel Agency Licence – Prefecture of Ile de France: HA 077 08 0003
  • Passenger transport vehicle insurance – GAN Assurances, Fontainebleau
  • Civil responsibility insurance – AVIVA Assurances, Fontainebleau

PARIS CONNECTION SARL – 62 avenue Franklin Roosevelt – 77210 AVON
Tél : 01 60 70 81 12 Fax : 01 60 72 25 31 Mobil : 06 82 14 73 38
APE 4939A Siret 453 049 454 00029 RCS 453 049 454

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